Route Package Protection

Protect Your Order with Route Package Protection

We want you to receive your order in perfect condition. That's why we offer Route Package Protection—affordable shipping insurance that covers your package from our warehouse to your doorstep.

What's Covered?

• Lost packages: If your shipment goes missing in transit, we'll replace it or issue a full refund
• Stolen packages: Protection against porch pirates and theft after delivery
• Damaged items: Coverage for products that arrive broken or damaged
• Wrong items: If you receive the incorrect product, we'll make it right

How It Works

Simply add Route Package Protection to your cart at checkout for a small fee based on your order value. If anything goes wrong with your shipment, file a claim through the Route app or website, and they'll quickly resolve your issue—no hassle, no lengthy forms.

Why Choose Route?

• Instant resolution: Fast claims process with quick replacements or refunds
• Real-time tracking: Monitor your package every step of the way with the Route app
• Peace of mind: Shop with confidence knowing your investment is protected

How Much Does It Cost?

Route Package Protection is calculated as a small percentage of your order total and will be displayed at checkout. Most orders are protected for just a few dollars.

Filing a Claim

If you experience an issue with your shipment:

1. Visit route.com or download the Route app
2. Enter your order information
3. Select your issue type and submit your claim
4. Route will resolve your claim quickly—usually within 24-48 hours

Questions? Contact our customer service team or visit Route's Help Center for more information.

Protect your purchase today and shop worry-free!